Lush has a policy of no bulk buying and no resale of our products.
We really do not wish to offend you, but the amount of items you wish to purchase could be more than our Bulk Buy Policy allows.
As you can imagine, as retailers we wish to sell as many products as we can – but there are some strong reasons why sometimes we must refuse a sale.
We like to be open and have good relationships with all our customers, so we would like to explain to you why we cannot sell you the items you want today.
Lush has a policy of no bulk buying and no resale of our products. The main reasons for the policy are as follows.
Bulk Buying for personal use.
Our Fresh Handmade Cosmetics contain lots of fresh ingredients, fruit and vegetables – so in order for the vitality of the ingredients and the active enzymes to be at their most potent, we operate to a strict policy of small batch sizes, a fast turn around and a short shelf life. We therefore encourage our customers to buy small amounts often, rather than stockpile bulk for personal use, which would be well past its best by the time it is used.
Lush products should not be resold.
The reason we do not wish third party resellers to trade in our products is because we want all our customers to receive top quality customer consultations from our own trained staff in order to find the products that best suit the needs of their skin and hair. Our brand reputation is built on making sure that products are effective and tailored for the individual, to ensure that the money each customer spends with us is on something that they will use, instead of something they will find useless and will need to throw away because it did not suit. This is also vital to our Environmental Policies, where we have targeted our business to not sell products that will end up unwanted and in landfill. Careful purchasing is good for the customer and good for the environment.
Reselling around the world.
We are aware that in some countries there are large amounts of Lush products for sale, both online and on high streets, where it is not us selling them. These rogue traders not only risk selling our customers stale products or items that are not suited to that customer – but they also risk exposing our products to animal testing. In some countries the laws governing safety testing not only require testing of products when they are in the product development stage, but they also have laws whereby the authorities can test products found for sale in shops, markets or online. If governments in these countries see Lush products being sold, they have the power to take samples and conduct their own safety testing on them. This testing is done using animals.
For the whole of our existence, Lush has been vehemently opposed to animal testing – and our whole business has been modelled in order that no animals die for our products. It is of the utmost importance to us that we do not allow our products to enter these countries in resale quantities – because of the risk that Lush products could be tested in this way, unknown by us.
One-off bulk buys for special events.
We of course understand that sometimes bulk buying is necessary for one-off events, birthday party goodie bags, wedding favours or corporate gifts. We can accommodate these purchases through email at email@example.com, where we will discuss your needs and place a special order for you.
We hope that you can understand why we do not allow bulk purchase.
We would love you to shop with us little and often and enjoy our products fresh and effective.
Original article by LUSH UK
Adapted by LUSH Singapore